DELIVERING HOSPITALITY IN AN UNHOSPITABLE WORLD

The world now is more dangerous than many - if not all - of us have seen in our working lives. The bad news is that it is poised to get far worse, permanently upending our assumptions of “normal”. There is rapid change in geopolitics, power structures, economics, technology, and climate. As a result we are living through the Polycrisis, a situation where not only are challenging things happening, but they each feed back and magnify the impacts.

The good news though is that with this change comes the opportunity not only to survive, but also to thrive, in our evolving world.

In this session global intelligence expert and regular broadcast media commentator Justin Crump will share his insights on the forces driving this change, where things go next, and how the hospitality industry can continue to deliver on its purpose despite the many challenges we will undoubtedly face over the coming years.